Your questions answered
Welcome to Simran Shine's help centre. Here, we've gathered answers to your most common questions about our premium quality Indian jewellery. Whether you're curious about materials, sizing, or care, our aim is to ensure you feel confident and satisfied with every purchase of our stylish, elegant, and long-lasting jewellery.
Frequently asked questions
We understand you might have questions before and after making a purchase. Below you'll find detailed answers to help you make informed decisions and ensure your Simran Shine experience is nothing short of exceptional.
Is Simran Shine jewellery high quality or just costume jewellery?
Every piece at Simran Shine is premium quality, crafted with care using materials like gold plated, silver plated, Kundan, Polki, Moissanite, and Zirconia. Our focus is on elegant, long-lasting jewellery, not just costume pieces.
Will my jewellery tarnish over time or lose its shine?
We promise anti-tarnish and durable jewellery. While proper care extends its life, our pieces are designed to retain their shine and beauty, reflecting our commitment to quality.
What materials are used in Simran Shine jewellery?
Our jewellery features gold plated, silver plated, Kundan, Polki, Moissanite, and Zirconia. We pride ourselves on combining traditional beauty with modern trends.
How do I choose the right necklace length, ring size, or bracelet size?
We offer detailed sizing guides on our product pages. Our expert guidance and support team are also here to help you select the perfect fit.
Which pieces are best for weddings, festivals, parties, or everyday wear?
Our collection is versatile, with pieces suited for all occasions. Each product description highlights its ideal use, and our team can provide tailored recommendations.
Is Simran Shine jewellery worth the price?
We combine premium design and craftsmanship with affordable pricing, offering exceptional value for high-quality, durable Indian jewellery.
How long will delivery take?
Delivery times vary based on your location (United Kingdom and worldwide). You can find estimated delivery times on our shipping information page or during checkout.
When will my order arrive?
Once your order is dispatched, you'll receive a confirmation email with estimated delivery dates. For more specific information, please refer to our delivery policy.
How can I track my shipment?
A tracking number will be provided in your shipping confirmation email, allowing you to monitor your order's journey online.
Can I return or exchange the jewellery if it doesn’t fit or I change my mind?
How long do I have to make a return?
Dear customer, your satisfaction is our priority. But we don't exchange and return due to some previous cases. There are many fraud customers who returned after used our premium pieces and applied for refund without any issues. So We don't allow now. Hope you understand. Please review our returns and exchanges policy for full details on conditions and timelines.
How do I clean my gold plated or silver plated jewellery?
We recommend gently wiping your jewellery with a soft, dry cloth after each wear. Avoid harsh chemicals and excessive moisture to maintain its shine. Specific care instructions are provided with each purchase. Also, don't use perfume after wearing the jewellery. Use before and then wear necklaces.
Can I wear it in water or while doing daily activities?
To preserve the longevity and shine of your Simran Shine jewellery, we advise against wearing it while swimming, showering, or engaging in strenuous activities that involve excessive moisture or chemicals.
Can I get help matching sets or choosing the right piece for an occasion?
Absolutely! Our expert guidance team is here to help you match sets and find the perfect piece for any occasion. Contact us via [simranshine13@gmail.com]] or [[07586198506]] for personalised advice.
Our promise to you
At Simran Shine, we stand by our commitment to excellence. We offer a premium quality guarantee on every carefully crafted piece, ensuring anti-tarnish and durable jewellery that lasts. Your satisfaction is our priority, backed by expert guidance and affordable luxury, making elegant, high-quality Indian jewellery accessible to all. We aim to build trust and long-term customer relationships through consistent quality and reliable service.